Got something on your mind? The Prices Bay team is always just a message away. Whether you’re looking for advice on the best products for your dog, need help with an order, or simply want to share your experience, we’re here to help. Your satisfaction—and your pet’s happiness—are at the heart of everything we do.

You can either use the contact form below or reach out to us directly using the details provided here:

Company name: Prices Bay
Address: 16 Hennessy Rd, Wan Chai, Hong Kong
Email: support@pricesbay.com

Customer service is available Monday to Friday from 8:00 to 17:00, and weekends from 9:00 to 16:00 (Hong Kong Time, GMT+8). We aim to respond to all messages within 12 business hours.

While we operate online to serve customers across Australia, our creative hub is based in Hong Kong, where our team designs, curates, and carefully selects every pet product with love and attention to detail.

If you’re looking for quick answers, don’t forget to visit our FAQ section—it covers many common questions about orders, deliveries, and returns.

Follow @pricesbay_com for updates and a closer look at our world of pet care.

If you’d like to discuss a media inquiry or explore a collaboration, we’d love to hear from you. Please email us your ideas at support@pricesbay.com and our team will be in touch shortly.