Our information
Company name: Prices Bay
Address: 16 Hennessy Rd, Wan Chai, Hong Kong
Email: support@pricesbay.com
Monday to Friday: 8:00 – 17:00
Saturday to Sunday: 9:00 – 16:00
(All times are based on Hong Kong Time, GMT+8)
Average response time: within 12 hours
About Us
At Prices Bay, we believe that every dog deserves products made with genuine care, comfort, and purpose. We’re not just another pet store, we’re a team of passionate dog lovers who understand what it means to share your life with a loyal companion. Our mission is simple yet meaningful: to offer a curated selection of high-quality pet essentials that make everyday life easier, safer, and more enjoyable for both dogs and their owners.
From the very beginning, our focus has been on quality, design, and trust. Each product in our collection is chosen for its durability, functionality, and comfort, because we know that pets deserve the same attention to detail as people. Whether it’s a cozy bed, a sturdy leash, or a playful accessory, every item at Prices Bay reflects our promise to bring together comfort, care, and connection in every detail.
Rooted in Hong Kong, designed for Australiats
Our creative hub is proudly based in Hong Kong, where innovation and craftsmanship inspire our process. From here, our team designs every collection with Australian pet owners in mind, adapting styles and materials to local lifestyles, climates, and needs. Every item is tested, refined, and approved with one goal: to deliver reliable quality that feels made for you.
Honest Service, Real Connection
We believe transparency builds confidence. From clear product descriptions to responsive support, we keep communication open and personal. When you contact us, you’re talking to real people who care about helping you find the right solutions for your dog, not automated replies or sales scripts.
Quality You Can Trust
We partner only with reputable suppliers and manufacturers who share our commitment to safety and durability. Every leash, collar, and bed is reviewed for comfort, performance, and long-term use. You’ll never find unnecessary markups or hidden compromises, just well-made essentials that earn your trust day after day.
Our Promise to You and Your Dog
We started Prices Bay with a simple belief: that small, well-made things can create big moments of joy. A secure harness makes every walk safer. A soft bed makes rest deeper. A caring brand makes life with pets simpler.
That belief still drives everything we do today. Every order is prepared with attention, every product is selected with purpose, and every customer is treated like part of our extended family.
Because at Prices Bay, we’re more than a pet store, we’re a team of passionate dog lovers dedicated to making life better for pets and the people who love them.
Let's Stay Connected
Our story continues with you. We love seeing how our products become part of your dog’s everyday adventures, on the beach, at the park, or relaxing at home. Your feedback, stories, and photos inspire us to keep improving and innovating.
Stay close by following @pricesbay_com on Instagram for updates, behind-the-scenes moments, and tips for modern dog owners. Want to share your thoughts or need help? Email us anytime at support@pricesbay.com we reply within 12 business hours because your experience truly matters to us.